Contact us today with any questions regarding Zions Crown Hair Care Products!

Frequently asked questions about Zions Crown Hair Care Products!

Are your products for all hair types?

While our products are specifically formulated for kinky, coily, and curly textures, they can benefit all hair types by providing deep hydration and nourishment.

Which hair porosity are your products for?

Our products are formulated to benefit all porosities.

Are your ingredients safe?

Zions Crown uses a combination of natural and safe, high-performance ingredients to ensure the best results. Our products are free from sulfates, parabens, petroleums, fragrances, and other harmful ingredients.

How often should I use your products?

It depends on your hair type and needs! Our moisturizing products are designed to be highly effective so re-application is not needed frequently.

Will your products help with hair growth?

Our formulas are designed to nourish the scalp, strengthen hair strands, and reduce breakage—key factors for healthy hair growth. When included in a heathy hair care regimen, hair growth can be promoted.

Can I use your products on protective styles?

Absolutely! Our products are perfect for keeping your hair hydrated under protective styles like braids, wigs, twists, and more!

Can I use your products if I have relaxed or color-treated hair?

Yes! Our products are safe for chemically treated hair and can help restore moisture and strength.

Refunds and Returns

Can I return or exchange an item?

We are committed to ensuring product is freshly made, sealed, and handled with care to maintain high quality! Therefore, to uphold this standard,all sales are final. We do not offer returns or exchanges.

What happens if my order arrives damaged?

We take great care in packaging and shipping your order, but if your item arrives damaged, we’re here to help! 

If your order arrives damaged, please reach out to us within 7 days of receiving your package so we can make it right!

Please visit our contact page to send our support team a message.

To assist you as quickly and effectively as possible, please be prepared to provide clear photo evidence of the damaged item and packaging.

We’ll issue a refund for the damaged item, if applicable—no worries!

What happens if my order is incorrect or an item is missing?

Once your order has been shipped and is in transit, we are not responsible for lost, stolen or delayed packages. A claim will need to be filed directly with the shipping carrier.

If you need assistance with filing a claim, we’re happy to help! We will guide you through the process as best as we can.

Please visit our page  to send our support team a message.

What happens if my order fails to deliver?

If your order fails to deliver and is successfully returned to us (undamaged), we will process a refund for the item, minus the shipping costs. Please note that refunds will be issued within 14 days of receiving the returned item and processing it back into our inventory.

To keep you informed, you can track the status of your return through the tracking information provided. This will reflect when the package is successfully returned to us, so you can stay up-to-date on its journey back!